Mel Takekawa, ARAC Area Manager, was running ahead of schedule and phoned to ask if he could come early. He looked at the problem area both inside and out and went for supplies to do the repair himself rather than send someone later. When he was finished, he explained exactly what he had done and showed a photo of his work. I was very impressed with Mel's professionalism, competence and knowledge. I will most definitely use this company going forward.
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